Privacy Policy

1. Introduction

SubCode Africa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Billing information (payment card details, billing address)
• Usage data (deployment logs, application metrics)
• Communication data (support tickets, feedback)
• Technical information (IP address, browser type, device information)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and billing
• Sending service updates and administrative messages
• Improving and optimizing our platform
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located in Tanzania and other strategic locations.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers and business partners who assist in operating our platform
• Law enforcement or regulatory authorities when required by law
• Third parties in connection with a business transaction

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your information
• Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our platform or via email.

12. Contact Information

For questions or concerns about this Privacy Policy, please contact our Data Protection Officer at privacy@subcodeafrica.com